{"id":577,"date":"2022-11-23T16:35:31","date_gmt":"2022-11-23T16:35:31","guid":{"rendered":"https:\/\/bluecare.ch\/fr\/?page_id=577"},"modified":"2024-12-15T17:00:44","modified_gmt":"2024-12-15T16:00:44","slug":"assistance","status":"publish","type":"page","link":"https:\/\/bluecare.ch\/fr\/assistance\/","title":{"rendered":"Assistance"},"content":{"rendered":"\r\n<section id=\"support-block_637fb7d7ea748\" class=\"support__heading\">\r\n\t<div class=\"container\">\r\n\t\t<h1 class=\"h2 mobile-desktop-title\">\r\n\t\t\t<div class=\"h1_animation mobile-desktop-title--desktop\">\r\n\t\t\t\tNous sommes l\u00e0 pour vous \t\t\t<\/div>\r\n\t\t\t<div class=\"h1_animation mobile-desktop-title--mobile\">\r\n\t\t\t\tNous sommes l\u00e0 pour vous \t\t\t<\/div>\r\n\t\t<\/h1>\r\n\t<\/div>\r\n<\/section>\r\n\r\n\r\n<section class=\"support__status\">\r\n\t<div class=\"container\">\r\n\t\t<h3 class=\"support__status-title support-title mobile-desktop-title\">\r\n\t\t\t<div class=\"mobile-desktop-title--desktop\">\r\n\t\t\t\tInformations sur l\u2019\u00e9tat actuel\t\t\t<\/div>\r\n\t\t\t<div class=\"mobile-desktop-title--mobile\">\r\n\t\t\t\tInformations sur l\u2019\u00e9tat actuel\t\t\t<\/div>\r\n\t\t<\/h3>\r\n\t\t<div class=\"support__status-wrap\">\r\n\t\t\t<div class=\"support__status-wrap-card \">\r\n\t\t\t\t<div class=\"support__status-wrap-card-icon\">\r\n\t\t\t\t\t<svg class=\"support__status-wrap-card-icon--ok\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\" fill=\"none\">\n    <path d=\"M17.2666 25.2002L12.3666 19.6002L10.7333 21.4669L17.2666 28.9336L31.2666 12.9336L29.6333 11.0669L17.2666 25.2002Z\" fill=\"#AAA6FF\"\/>\n    <circle cx=\"20\" cy=\"20\" r=\"19\" stroke=\"#AAA6FF\" stroke-width=\"2\"\/>\n<\/svg>\t\t\t\t\t<svg class=\"support__status-wrap-card-icon--notOk\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"40\" height=\"40\" viewBox=\"0 0 40 40\" fill=\"none\">\n    <circle cx=\"20\" cy=\"20\" r=\"19\" stroke=\"#CF6868\" stroke-width=\"2\"\/>\n    <line x1=\"12.7071\" y1=\"12.2929\" x2=\"28.7071\" y2=\"28.2929\" stroke=\"#CF6868\" stroke-width=\"2\"\/>\n    <line y1=\"-1\" x2=\"22.6274\" y2=\"-1\" transform=\"matrix(-0.707107 0.707107 0.707107 0.707107 29 13)\" stroke=\"#CF6868\" stroke-width=\"2\"\/>\n<\/svg>\t\t\t\t<\/div>\r\n\t\t\t\t<h3 class=\"support__status-wrap-card-title\">\r\n\t\t\t\t\t<span class=\"support__status-wrap-card-title--ok\">Aucun <\/br>interf\u00e9rence<\/span>\r\n\t\t\t\t\t<span class=\"support__status-wrap-card-title--notOk\">Support disponible jusqu&rsquo;\u00e0 16h00<\/span>\r\n\t\t\t\t<\/h3>\r\n\t\t\t\t<div class=\"support__status-wrap-card-text\">\r\n\t\t\t\t\t<span class=\"support__status-wrap-card-text--ok\">Nous n&rsquo;avons pas connaissance de perturbations \u00e0 l&rsquo;heure actuelle.<\/span>\r\n\t\t\t\t\t<span class=\"support__status-wrap-card-text--notOk\">En raison de la f\u00eate de No\u00ebl de l&rsquo;entreprise, le support est disponible aujourd&rsquo;hui jusqu&rsquo;\u00e0 16h00 au lieu de 18h00. Nous vous remercions de votre compr\u00e9hension et vous souhaitons une belle p\u00e9riode de l&rsquo;Avent.<\/span>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"support__status-wrap-caption\">\r\n\t\t\t\t<div class=\"support__status-wrap-caption-content\">\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"support__status-wrap-caption-select\">\r\n\r\n\t\t\t\t\t<div class=\"myCustomSelect-wrapper without_label\" data-hover=\"\">\r\n\t\t\t\t\t\t<div class=\"myCustomSelect-heading\">\r\n\t\t\t\t\t\t\t<div class=\"myCustomSelect-value\"><b>Toutes les mises \u00e0 jour<\/b><\/div>\r\n\t\t\t\t\t\t\t<div class=\"myCustomSelect-arrow\"><\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<ul class=\"myCustomSelect-dropdown\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<br \/>\n<b>Warning<\/b>:  foreach() argument must be of type array|object, null given in <b>\/home\/clients\/b8b6f10cdf00df173ce99f39463b62db\/sites\/bluecare.ch\/wp-content\/themes\/bluecare\/template-parts\/blocks\/support.php<\/b> on line <b>83<\/b><br \/>\n\t\t\t\t\t\t<\/ul>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"remote_service-right\">\r\n\t\t\t\t<div class=\"remote_service-right-icon_link\">\r\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/bluecare.ch\/fr\/wp-content\/uploads\/sites\/3\/2022\/12\/link.png\" srcset=\"https:\/\/bluecare.ch\/fr\/wp-content\/uploads\/sites\/3\/2022\/12\/link@2x.png 2x\" alt=\"\">\r\n\t\t\t\t\t<a href=\"https:\/\/get.teamviewer.com\/bluecare\" target=\"_blank\" class=\"button button-lined\">\r\n\t\t\t\t\t\t<span class=\"button-lined--desktop\">Lancer TeamViewer QuickSupport<\/span>\r\n\t\t\t\t\t\t<span class=\"button-lined--mobile\">Lancer TeamViewer QuickSupport<\/span>\r\n\t\t\t\t\t<\/a>\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t\t<div class=\"remote_service-right-simple_button\">\r\n\t\t\t\t\t<a href=\"https:\/\/bluecare.ch\/fr\/wp-content\/uploads\/sites\/3\/2023\/01\/TeamViewerQS-6.exe\" class=\"button button-download\" download>TeamViewer QuickSupport download<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/section>\r\n\r\n<section class=\"support-block\">\r\n\t<div class=\"container\">\r\n\t\t<div class=\"support-block__wrap\">\r\n\t\t\t<div class=\"support-block__wrap-left\">\r\n\t\t\t\t<h3 class=\"support-title mobile-desktop-title\">\r\n\t\t\t\t\t<div class=\"mobile-desktop-title--desktop\">\r\n\t\t\t\t\t\tAssistance client\u00e8le<br \/>\r\n <br \/>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"mobile-desktop-title--mobile\">\r\n\t\t\t\t\t\tAssistance client\u00e8le<br \/>\r\n <br \/>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/h3>\r\n\t\t\t\t<div class=\"support-block__wrap-text\">\r\n\t\t\t\t\t<p>Notre support informatique se tient toujours \u00e0 votre disposition, m\u00eame une fois que vous avez opt\u00e9 pour BlueCare. Et ce, gratuitement. Il vous suffit de nous contacter, nous serons ravis de vous aider. <\/p>\r\n\t\t\t\t<\/div>\r\n\r\n\t\t\t\t<div class=\"support-block__wrap-right desktop-hidden\">\r\n\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/bluecare.ch\/fr\/wp-content\/uploads\/sites\/3\/2022\/11\/support-1.jpg\" class=\"support-block__wrap-image\" alt=\"\" \/>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t<div class=\"support-block__wrap-list\">\r\n\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"support-block__wrap-item support-block__wrap-item--has_info\">\r\n\t\t\t\t\t\t<div class=\"support-block__wrap-item-title\">BlueConnect<\/div>\r\n\t\t\t\t\t\t<div class=\"support-block__wrap-item-status has_info availability-status\" data-available-time-to=\"18.00\" data-available-time-from=\"08.00\" data-weekend-days=\"0,6\">\r\n\t\t\t\t\t\t\t<span class=\"availability-status__icon\"><\/span>\r\n\t\t\t\t\t\t\t<div class=\"availability-status__text\">\r\n\t\t\t\t\t\t\t<span>Accessible maintenant<\/span> (jusqu&rsquo;\u00e0 18.00  )\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"availability-status__text availability-status__text--not_available\">\r\n\t\t\t\t\t\t\t<span>Pas disponible<\/span> (\u00e0 08.00  )\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"support-block__wrap-item-phone button button-lined\" href=\"tel:0800 11 55 66\">\r\n\t\t\t\t\t\t\t<div class=\"button-lined--desktop\">0800 11 55 66<\/div>\r\n\t\t    \t\t\t\t<div class=\"button-lined--mobile\">0800 11 55 66<\/div>\r\n\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<a class=\"support-block__wrap-item-email button button-lined\" href=\"mailto:support@bluecare.ch\">\r\n\t\t\t\t\t\t\t<div class=\"button-lined--desktop\">support@bluecare.ch<\/div>\r\n\t\t\t\t\t\t\t<div class=\"button-lined--mobile\">support@bluecare.ch<\/div>\r\n\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"support-block__wrap-item support-block__wrap-item--has_info\">\r\n\t\t\t\t\t\t<div class=\"support-block__wrap-item-title\">BlueEvidence<\/div>\r\n\t\t\t\t\t\t<div class=\"support-block__wrap-item-status has_info availability-status\" data-available-time-to=\"18.00\" data-available-time-from=\"08.00\" data-weekend-days=\"0,6\">\r\n\t\t\t\t\t\t\t<span class=\"availability-status__icon\"><\/span>\r\n\t\t\t\t\t\t\t<div class=\"availability-status__text\">\r\n\t\t\t\t\t\t\t<span>Accessible maintenant<\/span> (jusqu&rsquo;\u00e0 18.00  )\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"availability-status__text availability-status__text--not_available\">\r\n\t\t\t\t\t\t\t<span>Pas disponible<\/span> (\u00e0 08.00  )\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"support-block__wrap-item-info\">\r\n\t\t\t\t\t\t\t<p>Les cabinets m\u00e9dicaux sont pri\u00e9s de contacter en premier lieu leur organisation de Managed Care. Vous trouverez des informations sur les interfaces et d&rsquo;autres aides sur&nbsp;<a href=\"https:\/\/bluecare.ch\/fr\/blueevidence-support\/\">bluecare.ch\/fr\/be-support<\/a><\/p>\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"support-block__wrap-item-phone button button-lined\" href=\"tel:0800 11 55 66\">\r\n\t\t\t\t\t\t\t<div class=\"button-lined--desktop\">0800 11 55 66<\/div>\r\n\t\t    \t\t\t\t<div class=\"button-lined--mobile\">0800 11 55 66<\/div>\r\n\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<a class=\"support-block__wrap-item-email button button-lined\" href=\"mailto:support@bluecare.ch\">\r\n\t\t\t\t\t\t\t<div class=\"button-lined--desktop\">support@bluecare.ch<\/div>\r\n\t\t\t\t\t\t\t<div class=\"button-lined--mobile\">support@bluecare.ch<\/div>\r\n\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"support-block__wrap-item support-block__wrap-item--has_info\">\r\n\t\t\t\t\t\t<div class=\"support-block__wrap-item-title\">BlueMedication<\/div>\r\n\t\t\t\t\t\t<div class=\"support-block__wrap-item-status has_info availability-status\" data-available-time-to=\"18.00\" data-available-time-from=\"08.00\" data-weekend-days=\"0,6\">\r\n\t\t\t\t\t\t\t<span class=\"availability-status__icon\"><\/span>\r\n\t\t\t\t\t\t\t<div class=\"availability-status__text\">\r\n\t\t\t\t\t\t\t<span>Accessible maintenant<\/span> (jusqu&rsquo;\u00e0 18.00  )\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"availability-status__text availability-status__text--not_available\">\r\n\t\t\t\t\t\t\t<span>Pas disponible<\/span> (\u00e0 08.00  )\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"support-block__wrap-item-phone button button-lined\" href=\"tel:0800 11 55 66\">\r\n\t\t\t\t\t\t\t<div class=\"button-lined--desktop\">0800 11 55 66<\/div>\r\n\t\t    \t\t\t\t<div class=\"button-lined--mobile\">0800 11 55 66<\/div>\r\n\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t\t<a class=\"support-block__wrap-item-email button button-lined\" href=\"mailto:support@bluecare.ch\">\r\n\t\t\t\t\t\t\t<div class=\"button-lined--desktop\">support@bluecare.ch<\/div>\r\n\t\t\t\t\t\t\t<div class=\"button-lined--mobile\">support@bluecare.ch<\/div>\r\n\t\t\t\t\t\t<\/a>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<div class=\"support-block__wrap-right tablet-hidden\">\r\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/bluecare.ch\/fr\/wp-content\/uploads\/sites\/3\/2022\/11\/support-1.jpg\" class=\"support-block__wrap-image\" alt=\"\" \/>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/section>\r\n\r\n\r\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"ngg_post_thumbnail":0,"footnotes":""},"class_list":["post-577","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.5 (Yoast SEO v25.5) - 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